Workden /
What is Workden?
Your customers, orders and emails in one place, with an AI that does the legwork and waits for your OK. Here’s what a week with it looks like.
Overview
ThursdayNeeds attention
- Wholesale order · Hale’s Café£1,200 in proposal with no activity for 14+ daysWarning
- Gift hampers · Brightside Dental£860 expected to close on FridayOpportunity
Today’s tasks
- Put a linen throw aside for Maya
- Reply to Tom about delivery
- Reorder stoneware mugs
1 of 3 done
Example data.
Build a campaign in an afternoon
Drop in your products and photos and write it the way you’d talk to a regular. Workden looks it over with you before it goes, then shows you what it earned.
Autumn restock
SentALDER & WREN
Back in for autumn
Shop the restockSending to
CustomerSubscribed
412 people, from your own domain
Results
96
Clicks
23
Orders
£1,184
Revenue
Example data.
Clicks, orders and revenue first. Opens last, because they’re only ever an estimate.
Let your AI find who it’s for
Ask your AI who should get this one. It looks at who has bought from you and who has said yes to emails, and puts forward an audience for you to check.
In ChatGPT or Claude
What did Maya Okafor last buy, and has anyone been in touch since?
Order #1187 today, £64.00, to collect from the shop. Nobody has emailed her since 2 October. I have drafted a note to say it is ready, and a task to put it aside.
In Workden, waiting for you
- Email draftTo Maya Okafor: “Your order is ready to collect”ApproveApproved
- TaskPut order #1187 aside for collectionApproveApproved
Nothing is sent or changed until a person approves it.
Example data.
Nothing is saved until you say so.
Every customer, start to finish
Orders, emails, replies and notes sit on one timeline for each person. Open anyone and you can pick up exactly where you left off.
Maya Okafor
CustomerSubscribed
Orders
6
Total spent
£412
Last order
Today
Timeline
- Order #1187 · £64.00Shopify · just now
- Clicked “Autumn restock”Campaign · Tuesday
- Priya emailed: “Your throw is back in”Email · 2 Oct
- Prefers to collect from the shopNote · 28 Sep
- Order #1102 · £38.50 · FulfilledShopify · 14 Sep
Example data.
The whole team sees the same story.
Replies with the answer already written
When a customer writes back, your AI drafts a reply from what they ordered and what was last said. It opens in your composer, you change what you like, and it goes from your own mailbox.
Drafted for you
Waiting for approvalTo Maya Okafor
Subject Your order is ready to collect
Hi Maya,
Your linen throw and candle are wrapped and waiting at the counter.
We are open until six today and from ten tomorrow.
See you soon, Priya
Edit it, approve it or bin it.
ApproveApprovedExample data.
It sounds like you, because you tell it once how your shop talks.
Wholesale and trade, too
Selling to cafés, offices or other shops? Keep each company with its people, move deals through your pipeline and get a nudge when one goes quiet.
Notifications
1- Priya gave you a taskPut order #1187 aside for Mayanow
- Wholesale order has gone quietHale’s Café · no activity for 14 days9:00
- Closing this weekGift hampers · Brightside Dental · £860Mon
Example data.
Your trade customers and your shoppers, side by side.
Ideas from your own sales
Workden reads your orders and suggests what to do next, like the email worth sending this week or the customers worth winning back. Each idea says why.
Store
Shopify · in syncStore revenue
£8,420
Orders
186
Average order
£45.27
Baskets left
12
Recent orders
- #1187 Maya OkaforNewUnfulfilled£64.00
- #1186 Tom HaleFulfilled£38.50
- #1185 Priya ShahFulfilled£112.00
- #1184 Ines DuartePart fulfilled£27.00
Example data.
Every number comes from your shop. None are made up.
Your report, ready with your coffee
Give your AI a routine and the work is done before you sit down: last week’s numbers on a Monday, follow-ups drafted every weekday morning.
Monday report: 6 to 12 October
Ready at 7:00Orders
23
+4 on the week before
Revenue
£1,184
+£212
New customers
9
+2
Three things to do this week
- Send the autumn restock email to people who said yes
- Reply to Hale’s Café about the wholesale order
- Follow up on two baskets left at checkout
Example shop, example numbers.
It runs in the ChatGPT or Claude you already use. You just read and approve.
Social media and ads are on the way.
We’re bringing your social posts and your ads into Workden, next to your email and your customers. We’ll tell you the moment they’re ready.
Read more about Workden
Run your shop from one place.
Customers, orders, email and your AI together, priced per shop rather than per person.
Workden Pro
Everything in Workden, for everyone in your shop. One price, and one click to cancel.
£10.99 /month