Your AI
Your AI, finally in the loop.
ChatGPT and Claude are clever, but they have never met your customers. Connect the one you already pay for and it answers from your own orders, emails and to-do list.
Pick a question
In ChatGPT or Claude
Who ordered this week and has not been thanked?
Three new customers ordered this week: Maya Okafor, Tom Hale and Ines Duarte. None of them has had an email from you yet, so I have drafted a short thank-you for each.
In Workden, waiting for you
- Email draftTo Maya Okafor: “Thank you for your order”
- Email draftTo Tom Hale: “Thank you for your order”
Go on, press one. Nothing happens until you do.
Example questions and example data.
How it goes
Connect. Ask. Approve.
Connect
Add Workden to ChatGPT or Claude from their own settings. No developer needed.
Ask
Who ordered today? What did I promise Tom? What is overdue? Ask from your desk or your phone.
Approve
Emails, notes and tasks it drafts wait in Workden. You read, tweak and approve. Or bin them.
Drafted for you
Waiting for approvalTo Maya Okafor
Subject Your order is ready to collect
Hi Maya,
Your linen throw and candle are wrapped and waiting at the counter.
We are open until six today and from ten tomorrow.
See you soon, Priya
Edit it, approve it or bin it.
ApproveApprovedExample data.
Writing
The email is written before you sit down.
Ask for a reply and it is drafted from what the customer actually ordered and what was last said to them. It reads like you, because you tell it once how your shop talks.
- Thank-yous, “it’s ready to collect”, gentle chasers.
- Notes after a phone call, so nothing is forgotten.
- Tasks for tomorrow, in the right person’s list.
House rules
Tell it how you do things. Once.
What you sell, how you speak to customers, what always needs your say-so. Write it in plain sentences on one page and every answer follows it, for everyone on the team.
Your rules
- Always offer collection from the shop.
- Never promise delivery before Thursday.
- Discounts over 10% need my say-so.
Example rules.
It asks. It never just does.
Your AI sees only what the person who connected it can see, and it cannot send an email or change a record by itself. Disconnect it in one click whenever you like.
You bring your own ChatGPT or Claude, on a plan that allows connections. Workden never asks for its password and never reads your conversations.