FAQ
Questions, answered straight.
Including the ones with awkward answers. If something is missing, ask us.
Does Workden replace ChatGPT or Claude?
No — the opposite. Workden is designed around connecting to the AI environment you already use. Your AI stays where it is and acts as the coworker; Workden provides the business context, the permissions, the records and the controlled actions. ChatGPT or Claude is the coworker. Workden is the workplace.
Do I need to buy another AI subscription?
Our first-release model is built around connecting the ChatGPT or Claude environment you already have, rather than embedding a separate AI chat product inside Workden. What is actually available will depend on your provider and on your account or workspace type — we will not pretend to know your provider’s rules better than they do.
Is the ChatGPT and Claude connection available now?
Not yet. The connectors are in development and we mark them as such everywhere on this site, including on the pages meant to sell you something. What already exists is the permission model they will run inside — which is the part that determines whether such a connection is safe at all.
Can AI change my CRM data?
Only through approved Workden tools, and only within the permissions of the person it is acting for. Sensitive actions can require human approval: the AI prepares drafts and proposes tasks, and you review and approve them in Workden before anything is sent or executed.
Will AI be able to see all of my business data?
No. Every request is resolved to a specific Workden user and then narrowed by their organisation, role, module permissions and tool permissions — the same limits that apply to that person in the app. Only the fields needed to answer a given question are sent, and credentials and secrets are never part of any AI context.
Do you ask for my ChatGPT or Claude password?
Never. A consumer ChatGPT or Claude subscription is not an API account, and Workden does not ask for provider passwords, session cookies or scraped browser sessions. Any connection will use the provider’s own supported authorisation flow.
Can I use it from my phone?
That is the intention. The connected AI experience is designed so you can ask permitted business questions through ChatGPT or Claude wherever their mobile apps work — walking into a meeting, or on the way home. Workden remains the place you review and manage the resulting work.
Why not just use a bigger CRM?
If your business genuinely needs a large enterprise suite, a larger CRM may well be the right answer, and we would rather say so than sell you the wrong thing. Workden is for businesses that want the core tools without the complexity and cost that come with a platform built to do everything.
Does Workden replace face-to-face sales?
No. Still knock on doors, still pick up the phone, still meet your clients. Technology should make you better prepared for those conversations, not stand in for them. AI does the remembering; you do the relationship.
Does Workden handle email and calls?
Not yet. Email sending and inbox sync are not built, and Workden is not a phone system today. Use it to know who to call and why you are calling, and to record what happened afterwards — then make the call.
Can I import my existing CRM data?
Not yet through a self-serve importer. If you are moving from another CRM, get in touch and we will help you move the data across.
What does Workden cost?
Workden Pro is £10.99 per month for your whole team — there is no per-seat charge. Every plan starts with a 14-day free trial, and you can cancel at any time from your billing settings.
Do I need a card to start the trial?
Yes. We collect card details at signup so the trial rolls into a subscription without interrupting your work, but nothing is charged for the first 14 days. Cancel before the trial ends and you pay nothing.
How do I cancel?
From billing settings inside Workden, in one click. Cancelling stops the next renewal and you keep access until the end of the period you have already paid for. We do not ask you to email anyone or sit through a retention call.
Is there a free plan?
No — one plan, one price, and a genuine 14-day trial of the whole product. We would rather do that than build a free tier that quietly withholds the useful half.
How is my data separated from other customers?
By three independent layers. The workspace identifier comes only from your signed session; the query layer rewrites every database call to add that filter so no route can forget it; and PostgreSQL row-level security rejects cross-workspace rows even if both of the first two failed. Each layer assumes the others might have a bug.
Where is my data stored, and who can see it?
In a PostgreSQL database on our own server infrastructure, not reachable from the public internet. Inside your company, access follows the owner, admin and member roles you set, checked on the server for every action and recorded in an append-only audit log. Payment card details are never stored by Workden at all — checkout is handled entirely by Stripe.
What happens to my data if I cancel?
Your workspace stays intact until the end of the paid period. Contact us before then and we will export your records for you.