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WORKDEN

Terms of service

Last updated 10 September 2026

The agreement

These terms apply between Workden and the organisation or person who creates a Workden workspace. Creating a workspace means you accept them.

The service

Workden is a customer relationship management application provided over the web. What it does is described on this website. Features marked as planned or in development are not part of what you are buying today, and you should not subscribe on the expectation that a particular one will arrive by a particular date.

Your account

  • You are responsible for keeping your password secure and for activity under your account.
  • You must not use Workden to break the law or to store data you have no right to hold.
  • You are responsible for having a lawful basis to store information about the people you record in your CRM.
  • Tell us promptly if you believe someone else has accessed your account.

Sending email through Workden

When you send email or a marketing campaign from Workden, you are the sender. It goes out under your name, from a domain you control, to a list you assembled.

  • You must have a lawful basis to email the people you are emailing, and you must honour the marketing rules that apply where they live.
  • Workden enforces unsubscribes and suppressions for you and will not send to an address that has opted out. You must not work around that, and you must not import a list you have no permission to mail.
  • You may only send from a domain you have verified in Workden. Nothing lets you send as somebody else.
  • Sustained complaint or bounce rates damage delivery for every Workden customer, so we may pause sending on an account that is generating them and will tell you why.
  • No unsolicited bulk email, and nothing deceptive about who sent it.

Accounts you connect

Workden can connect to services you already use, such as your mailbox, your shop, your website or an AI assistant. Connecting one is your decision and stays under your control.

  • You must be entitled to connect the account you are connecting, and to let Workden read or write what you allow it to.
  • Each connection does only what you permitted when you created it, and you can revoke it at any time from inside Workden.
  • What any connection can do depends on the other service's own rules and plans, which they may change. That is outside our control, and we do not promise a particular connection will remain available.
  • An AI assistant you connect can read what the person it acts for could read, and can only propose changes. Approving one is a human decision, and it remains your decision and your responsibility.

Payment

  • Subscriptions are billed monthly in advance at the price shown on our pricing page.
  • New subscriptions include a 14-day free trial. Card details are collected at signup and nothing is charged during the trial.
  • Payments are processed by Stripe. We never see or store your card details.
  • You can cancel at any time from billing settings. Cancelling stops the next renewal, and you keep access until the end of the period already paid for.
  • We do not refund part-months, because access continues for the whole period you paid for.
  • If we change our prices, existing subscribers get at least 30 days notice before it affects them.

Your data

The information you put into Workden is yours. We store and process it in order to provide the service and for no other purpose. We do not sell it, and we do not use the contents of your CRM to train models.

Ask and we will export your data. If you cancel, your workspace remains available until the end of the paid period; contact us before then if you need an export.

Availability

We work to keep Workden available and take nightly encrypted backups, but we do not offer a contractual uptime guarantee. Maintenance may occasionally interrupt the service.

Ending the agreement

You may cancel at any time. We may suspend or close an account that breaches these terms or is being used to harm others, and we will tell you why when we do.

Liability

Workden is provided as it is. To the extent the law allows, our total liability to you is limited to the amount you paid us in the twelve months before a claim. Nothing here limits liability that cannot legally be limited.

Changes

We may update these terms. Material changes will be notified before they take effect, and the date at the top always reflects the current version.

Contact

Questions about these terms go through our contact page.